FAQ and Troubleshooting

FAQ and Troubleshooting

Should the Base URL include /v1?

Yes, in most OpenAI-compatible clients and SDKs you should use:

https://monkeytheme.com/v1

Full endpoint examples:

https://monkeytheme.com/v1/models
https://monkeytheme.com/v1/chat/completions

401 Unauthorized

Possible causes:

• API key is missing
• API key is wrong
• Bearer prefix is missing
• You copied extra spaces

Correct format:

Authorization: Bearer sk-your-api-key

403 Forbidden

Possible causes:

• account permission issue
• model not allowed for your account
• account restriction

Try another model or contact support.

404 Not Found

Possible causes:

• wrong endpoint
• missing /v1
• wrong model name

Run:

curl https://monkeytheme.com/v1/models \
  -H "Authorization: Bearer sk-your-api-key"

Copy the exact model ID from the response.

429 Rate Limited

Possible causes:

• too many requests
• concurrency limit reached
• upstream rate limit

Reduce request frequency or retry later.

503 Service Temporarily Unavailable

Possible causes:

• upstream provider is temporarily unavailable
• selected model is overloaded
• channel is temporarily unavailable

Try:

1. Wait and retry. 2. Switch to another model. 3. Test /v1/models to confirm your key and endpoint are valid.

Model Not Found

Use the exact model ID returned by /v1/models.

Example model IDs:

gpt-4o-mini
gpt-4o
claude-sonnet-4-20250514-20250514
deepseek-chat

Client cannot connect, but curl works

If curl works but a client does not, the client configuration is likely wrong.

Check:

• Base URL includes /v1
• provider type is OpenAI-compatible
• API key is correct
• model ID is correct

Payment or balance issue

If a payment succeeds but the balance does not update immediately, refresh the page first. If it still does not appear, contact support with order details.

Is MonkeyAI an official OpenAI or Anthropic service?

No. MonkeyAI is an independent API gateway service. It provides unified access to supported models through one account and one API key.