MonkeyAI sells digital API subscriptions and prepaid balance-based access. This page explains how billing issues, duplicate payments, non-delivery cases and support-led refund reviews are handled.
Policy summary
When refunds may be reviewed
Duplicate payment or clear billing error caused by payment processing.
Paid order was successful but the purchased plan or balance was not delivered after support verification.
Account-level issue where MonkeyAI support confirms the order cannot be fulfilled as purchased.
Not usually refundable
Digital usage that has already been delivered or consumed
API balance, credits or subscription access that has already been successfully activated and partially or fully used.
Orders where service was delivered correctly and the user later changed usage intent.
Issues caused by third-party client configuration mistakes after delivery, where support can still help with setup.