MonkeyAI Privacy Policy

Updated: 2026-05-14

MonkeyAI values user privacy and data security. This policy explains how we collect, use, store, and protect information while providing AI API aggregation and relay services.

1. Information We Collect

To provide the service, we may collect the following information:

• Account information: email, username, login status, and account role;
• Security information: login IP, device information, abnormal request records, and risk-control records;
• API information: API key identifier, model name, request time, usage, charges, status codes, and error information;
• Transaction information: top-up orders, payment status, balance changes, and information needed for invoices or after-sales support;
• Support information: problem descriptions, screenshots, log excerpts, and contact details you choose to provide.

2. Request Content

The platform may process API request and response metadata for forwarding, billing, troubleshooting, and security risk control. Unless required for troubleshooting or security, the platform does not proactively inspect your full business content.

Please do not submit unnecessary sensitive personal information, passwords, secret keys, bank card details, identity documents, or other protected data in your requests.

3. Purposes of Use

We use information to:

• Create and manage accounts;
• Process API calls, usage metering, and balance deductions;
• Handle top-ups, refunds, billing, and support requests;
• Monitor service quality, troubleshoot issues, and prevent abuse;
• Comply with laws, upstream model requirements, and payment-channel obligations.

4. Third-Party Services

MonkeyAI relies on upstream AI model services, payment services, email services, servers, and security services. Your requests may be routed to the corresponding upstream provider based on the selected model.

We make reasonable efforts to choose reliable third-party services, but their data processing is governed by their own policies.

5. Data Security

We take reasonable technical and organizational measures to protect data security, including access control, log auditing, key protection, and anomaly monitoring. However, no internet service can guarantee absolute security, and you are also responsible for protecting your account and API keys.

6. Data Retention

We retain account, order, usage, and security log data for as long as necessary to provide the service. Where law, compliance, dispute resolution, or financial auditing require longer retention, we will keep the relevant data for the required period.

7. Your Rights

You may review account, balance, API key, order, and usage information within the platform. If you need account deletion, data export, or assistance with privacy matters, please contact us through the platform support channels.

8. Contact Us

If you have questions about this Privacy Policy or our data handling practices, please contact MonkeyAI support or the contact methods published on the site.