MonkeyAI Recharge & Refund Policy
Updated: 2026-05-14
This policy applies to balance top-ups, package purchases, order handling, and refund requests on the MonkeyAI platform.
1. Top-Up Instructions
After a successful top-up, the balance will be credited to your MonkeyAI account and can be used for API calls, model consumption, or platform-supported services. Please verify the account, amount, and payment method before you complete a top-up.
2. Billing Rules
The platform charges based on the actual model used, input and output tokens, request count, image specifications, membership packages, or the prices displayed on the page. Usage records and order records are important references for investigating billing issues.
3. Refundable Cases
You may contact the platform to request manual review in the following situations:
- Duplicate top-ups where the balance has not been consumed;
- A successful payment where the balance was not credited;
- Clearly incorrect charges caused by a platform failure;
- Other situations where refunds are required by law or payment-channel rules.
4. Non-Refundable Cases
The following situations are generally not refundable:
- API usage fees that have already been consumed;
- Consumption caused by leaked API keys, shared accounts, or user-controlled scripts running out of control;
- Cases where the user violated the Usage Policy, triggered risk controls, or had the account restricted;
- Dissatisfaction with model output quality after the service has already been successfully delivered;
- Non-refundable payment-channel fees, exchange-rate differences, or third-party charging rules.
5. Refund Procedure
When requesting a refund, please provide the account email, order number, payment screenshot, problem description, and any relevant usage records. The platform will review the request based on order status, balance consumption, logs, and risk-control signals.
6. Settlement Time
The time required for the refund to arrive depends on the payment channel, bank, and third-party service provider. After the platform submits the refund, the actual settlement may still take several business days.